Refund & Cancellation Policy
1. When this policy applies
This policy describes the cancellation and refund conditions for services provided by Martina Bosello to customers in Kisumu and the surrounding area.
2. Pricing and approval
No work begins before you approve it in writing. The proposal we send sets out the scope, timeline and cost. If you do not approve it, you are not charged anything.
3. Cancellation by the customer
- 24 hours or more before the appointment — cancellation is free, with no charge.
- Less than 24 hours before — a call-out cost may apply, disclosed in advance in the proposal.
- Work already started — you pay only the portion matching the work completed so far.
4. Monthly maintenance
The monthly plan can be cancelled at any time, with no penalty. Cancellation takes effect from the following cycle.
5. Full refunds
- Work that was not carried out through our fault.
- Billing errors, duplicate charges, or charges above the approved proposal.
6. Correction before refund
If the outcome did not match what was agreed, the first step is correction at no charge. You have 30 days after completion to request a correction. If correction is not possible, the money is refunded.
7. Refund timeframe
Approved refunds are processed within 10 working days, using the same payment method.
8. How to request
Email info@astrofbeta.site with your name, the service date and the reason. We reply within one working hour.
9. Contact
Martina Bosello, 14 Oginga Odinga Street, Kisumu 40100, Kenya — info@astrofbeta.site